Privacy Policy

Effective Date: 13-01-2025

Hostaffin ("we," "our," or "us") is committed to protecting the privacy of our customers ("you," "your," or "users"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any way.  

By using our services, you consent to the practices described in this Privacy Policy. If you disagree with any part of this policy, please discontinue the use of our services immediately.  

1.Information We Collect

We collect information to provide you with the best possible experience and ensure our services operate efficiently. This information falls into two categories:

1.1 Information You Provide to Us
Account Registration: When you create an account, we collect personal details such as:
  - Full name  
  - Email address  
  - Phone number  
  - Billing address  
  - Payment details (e.g., credit card information, PayPal details)  
Service Requests: When you request technical support or contact us, we may collect additional information such as:
  - Support tickets and chat transcripts  
  - Files or documents you upload for troubleshooting purposes  

1.2 Information We Automatically Collect
When you access our website or use our services, we automatically collect certain data, including:
Usage Data: IP address, browser type, operating system, device type, and access times.  
Cookies and Tracking Technologies: Cookies, web beacons, and similar technologies to track user activity on our website and improve the user experience.  
Server Logs: Log files containing information about access and usage patterns related to your hosting services.

1.3 Information from Third Parties
We may receive additional data from:
Payment Processors: Transaction details when you make payments through third-party gateways.  
Marketing Partners: Data from affiliates or partners promoting our services.  

2. How We Use Your Information

We use the information collected for the following purposes:  

2.1 Service Delivery
- To provide, manage, and improve hosting services.  
- To process transactions and send payment confirmations.  
- To manage your account and provide customer support.  

2.2 Communication
- To send updates about your account, service changes, maintenance, or promotional offers.  
- To respond to inquiries, troubleshoot issues, and improve customer experience.  

2.3 Compliance and Security
- To detect, investigate, and prevent unauthorized access, fraud, and abuse.  
- To comply with legal obligations, court orders, and regulatory requirements.  

2.4 Analytics and Marketing
- To analyze website traffic and improve our offerings.  
- To deliver targeted advertising and promotional content relevant to your interests.  

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.  

3.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly.  
• Performance Cookies: Track user behavior to improve website performance.  
• Marketing Cookies: Used for personalized advertisements.  

3.2 Your Choices
You can manage or disable cookies in your browser settings. Please note that disabling cookies may limit your ability to use some features of our website.

4. Sharing and Disclosure of Information

We do not sell your personal information. However, we may share your data with trusted third parties in the following circumstances:

4.1 Service Providers
We may share information with vendors and service providers who assist in:
- Payment processing  
- Data storage and hosting  
- Customer support  

4.2 Legal Obligations
We may disclose your information to comply with applicable laws, court orders, or legal processes.

4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.  

5. Data Security

We implement industry-standard security measures to protect your information, including:  
- Encryption protocols for sensitive data.  
- Firewalls and intrusion detection systems to safeguard servers.  
- Regular security audits and updates.  

Despite our efforts, no security system is entirely foolproof. We cannot guarantee the absolute security of your information.  

6. Data Retention

We retain your personal information for as long as it is necessary to:  
- Provide services to you.  
- Comply with legal, accounting, or reporting obligations.  

Once data is no longer needed, it will be securely deleted or anonymized.  

7. Your Rights

You have the following rights regarding your personal information:  

7.1 Access and Update
You can access, update, or correct your personal information via your account dashboard.  

7.2 Data Portability
You can request a copy of your personal data in a machine-readable format.  

7.3 Data Deletion
You can request the deletion of your personal data, subject to legal or contractual obligations.  

7.4 Opt-Out
You may opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or updating your preferences in your account.  

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.  

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the "Effective Date" clearly indicated.  

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:  
Hostaffin
Email: enquiry@hostaffin.com
Address: Gazipur,Dhaka, Bangladesh