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Hostaffin Ltd.
123 Main Street
Dhaka, Bangladesh 1200
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday - Sunday: 10:00 AM - 5:00 PM
Support: Available 24/7
Frequently Asked Questions
Find answers to common questions about our web hosting services. If you need more help, our 24/7 support team is here.
We aim to respond to all inquiries within 2 hours during business hours, and within 24 hours for after-hours requests. Our 24/7 emergency support is available for critical issues.
You can track your ticket status using the ticket ID sent to your email. You can also log into our client portal to view all your support requests in real-time.
Yes! Our billing team handles invoice inquiries, payment issues, and subscription management. Contact our billing department for any financial questions.
Absolutely. You can upgrade or downgrade your hosting plan at any time from your client portal, or contact our sales team for assistance.